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73 State Street, Rochester, NY 14614 | 7 Penn Plaza, Suite 217, New York, NY 10001
80 Richmond Street West, Suite 902, Toronto, Ontario M5H 2A4

Call Recording Solutions | Call Center Solutions | Financial Compliance Call Logging | Public Safety Compliance | Call Recording Systems | Mirra IV
NiceCall Focus III | NiceLog 8.9 | NICE Perform | NICE Perform eXpress | NICE Inform
Wilmac
"My first real support experience with Wilmac was nothing short of exemplary! Not only helpful, informative, friendly and accommodating, Wilmac was a pleasure to deal with - I cannot emphasize this enough. Our overall experience has been excellent, and I am a firm believer that it is directly attributable to the
Wilmac employees."
Jeff Zammit
Operations Supervisor
Hydro One Brampton
"My first real support experience with Wilmac was nothing short of exemplary! Not only helpful, informative, friendly and accommodating, Wilmac was a pleasure to deal with - I cannot emphasize this enough. Our overall experience has been excellent, and I am a firm believer that it is directly attributable to the
Wilmac employees."
Jeff Zammit
Operations Supervisor
Hydro One Brampton
"My first real support experience with Wilmac was nothing short of exemplary! Not only helpful, informative, friendly and accommodating, Wilmac was a pleasure to deal with - I cannot emphasize this enough. Our overall experience has been excellent, and I am a firm believer that it is directly attributable to the
Wilmac employees."
Jeff Zammit
Operations Supervisor
Hydro One Brampton
"My first real support experience with Wilmac was nothing short of exemplary! Not only helpful, informative, friendly and accommodating, Wilmac was a pleasure to deal with - I cannot emphasize this enough. Our overall experience has been excellent, and I am a firm believer that it is directly attributable to the
Wilmac employees."
Jeff Zammit
Operations Supervisor
Hydro One Brampton
"My first real support experience with Wilmac was nothing short of exemplary! Not only helpful, informative, friendly and accommodating, Wilmac was a pleasure to deal with - I cannot emphasize this enough. Our overall experience has been excellent, and I am a firm believer that it is directly attributable to the
Wilmac employees."
Jeff Zammit
Operations Supervisor
Hydro One Brampton
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Maintenance

Wilmac understands the importance of your recording system to you and your organization. In most cases, it's mission critical. We want to make sure you receive the greatest value for your investment at all times. With that in mind, Wilmac offers a variety of Service and Maintenance Programs that are sure to meet your specific needs.

Maintenance Programs

Silver
Support Coverage 8:30 AM to 5:00 PM; Monday through Friday
Call Back Response 60 minutes
On-Site Response* 6 hours
Labor and Parts All Labor and Spare parts are covered
Annual Inspection One inspection per year to clean & test recorder
Silver-Plus
Support Coverage 7:00 AM to 7:00 PM; Monday through Friday
Call Back Response 60 minutes
On-Site Response* 6 hours
Labor and Parts All Labor and Spare parts are covered
Annual Inspection One inspection per year to clean & test recorder
Gold
Support Coverage 24 hours per day; 7 days per week
Call Back Response 60 minutes
On-Site Response* 4 hours
Labor and Parts All Labor and Spare parts are covered
Annual Inspection One inspection per year to clean & test recorder

* Priority 1 service issues

Time and Material Service

Customer not subscribing to a Wilmac Maintenance Program can receive excellent service from Wilmac on a Time and Material basis. All labor, parts and any related expenses will be charged to you. The fees will be specified at the time of the call. Time and Material service calls do not have a guaranteed response time.

For information on our hourly service charges please contact customer support at (800) 836-1160 extension 1