"My first real support experience with Wilmac was nothing short of exemplary! Not only helpful, informative, friendly and accommodating, Wilmac was a pleasure to deal with - I cannot emphasize this enough. Our overall experience has been excellent, and I am a firm believer that it is directly attributable to the
Wilmac employees."
Jeff Zammit
Operations Supervisor
Hydro One Brampton
"My first real support experience with Wilmac was nothing short of exemplary! Not only helpful, informative, friendly and accommodating, Wilmac was a pleasure to deal with - I cannot emphasize this enough. Our overall experience has been excellent, and I am a firm believer that it is directly attributable to the
Wilmac employees."
Jeff Zammit
Operations Supervisor
Hydro One Brampton
"My first real support experience with Wilmac was nothing short of exemplary! Not only helpful, informative, friendly and accommodating, Wilmac was a pleasure to deal with - I cannot emphasize this enough. Our overall experience has been excellent, and I am a firm believer that it is directly attributable to the
Wilmac employees."
Jeff Zammit
Operations Supervisor
Hydro One Brampton
"My first real support experience with Wilmac was nothing short of exemplary! Not only helpful, informative, friendly and accommodating, Wilmac was a pleasure to deal with - I cannot emphasize this enough. Our overall experience has been excellent, and I am a firm believer that it is directly attributable to the
Wilmac employees."
Jeff Zammit
Operations Supervisor
Hydro One Brampton
"My first real support experience with Wilmac was nothing short of exemplary! Not only helpful, informative, friendly and accommodating, Wilmac was a pleasure to deal with - I cannot emphasize this enough. Our overall experience has been excellent, and I am a firm believer that it is directly attributable to the
Wilmac employees."
Jeff Zammit
Operations Supervisor
Hydro One Brampton
"My first real support experience with Wilmac was nothing short of exemplary! Not only helpful, informative, friendly and accommodating, Wilmac was a pleasure to deal with - I cannot emphasize this enough. Our overall experience has been excellent, and I am a firm believer that it is directly attributable to the
Wilmac employees."
Jeff Zammit
Operations Supervisor
Hydro One Brampton
Wilmac is a leading provider of Workforce Optimization, Quality Assurance, and Compliance Recording Solutions. As key business partners with industry leaders such as NICE, Oaisys, PBI, Redbox, Revcord, Aurix, and Teleopti, our product suite consists of an entire range of best of breed products well-suited for many different applications. Our consultative sales approach ensures that customers receive customized solutions tailored to their organizational objectives and needs. Whether you are looking to improve quality, productivity, effectiveness, profitability, or decrease operational costs, Wilmac's Sales team will work with you to find the best fit solution available.
Building on our strong foundation and expertise in Call Recording and Quality Monitoring, we have developed our Workforce Optimization offering with our customers' needs in mind. As industry leaders in extracting meaningful business intelligence from customer interactions, we are always looking for ways to better leverage customer communications. Workforce Optimization achieves that goal, while improving the operational efficiency of Contact Centers and delivering a valid and speedy ROI.
Fueled by the experience and strong principles developed over the past 55 years, we dedicate ourselves to providing our customers with unparalleled service and support. Our service team is staffed by factory trained and certified professionals. With an excellent record of implementation, training, support and follow up consultation, Wilmac's Professional Services team guarantees that all customers receive the ultimate performance from their system. Whether your implementation includes one component or several from Wilmac's product suite, you receive the value-add of our SME's as systems implementation integrators, solution delivery specialists, and service delivery experts to optimize your customer service experience.
Planning, organizing and managing your call recording project is a task our Professional Services team has perfected throughout the years. To learn more about our successful, thorough process click here.
Customer Service
Before, during and after installation, we are dedicated to providing our customers the best service and support possible. To learn more about our commitment to our customers, click here.
Remote Support
To ensure that our customers receive timely, professional support, we offer remote access from our certified technicians. To learn more about this flexible, cost effective option, click here.